Terms and Conditions
Last updated 4 November 2026
1. Introduction
Welcome to HomeMaid ("HomeMaid", "we", "us", or "our").
These Website Terms & Conditions govern your access to and use of the HomeMaid website, including online booking facilities, customer accounts, payment features, promotional offers, and related digital services.
By accessing our website, creating an account, or booking our services, you agree to comply with these Terms & Conditions and any applicable service-specific policies.
HomeMaid operates in Dubai, United Arab Emirates, providing professional cleaning, home maintenance, and other household support services.
2. Website Usage
Visitors and customers agree to use the HomeMaid website responsibly and only for lawful purposes.
Users must not:
- Provide false, misleading, or fraudulent information.
- Attempt to gain unauthorised access to our website, customer accounts, or systems.
- Disrupt or interfere with website functionality.
- Copy, reproduce, distribute, or commercially exploit website content without written permission.
- Use automated systems to extract information without authorisation.
- Engage in activities that violate applicable UAE laws and regulations.
HomeMaid reserves the right to restrict or suspend website access where misuse, fraudulent activity, or security concerns are identified.
3. Customer Accounts
Customers may be required to create an account to manage bookings, view service history, update personal information, or access promotional offers.
Customers are responsible for:
- Providing accurate registration and contact information.
- Maintaining the confidentiality of their login credentials.
- Updating their account information when necessary.
- Notifying HomeMaid of suspected unauthorised account access.
HomeMaid may suspend or deactivate accounts where fraudulent activities, repeated policy violations, or security risks are identified.
4. Online Booking and Service Availability
Customers may book HomeMaid services through our website, subject to availability and service coverage.
All bookings are subject to:
- Availability of qualified personnel.
- Service location and geographical coverage.
- Accurate service details provided by the customer.
- Successful payment or payment authorisation, where applicable.
- Confirmation of the booking by HomeMaid.
A booking is considered confirmed only when the customer receives confirmation through the website, email, SMS, or another authorised communication channel.
HomeMaid reserves the right to contact customers to clarify booking details, adjust scheduling, or propose alternatives where necessary.
5. Service Descriptions
HomeMaid makes reasonable efforts to ensure that service descriptions, inclusions, exclusions, pricing, and estimated durations are accurate and clearly displayed.
Services may include:
- General Cleaning
- Deep Cleaning
- Move-In and Move-Out Cleaning
- Residential and Commercial Cleaning
- Painting Services
- Handyman and Maintenance Services
- Plumbing and Electrical Services
- Furniture Assembly and Installation
- Other services advertised on the website
The actual scope of work depends on the selected service package, booking details, property conditions, and any agreed add-ons.
Services not expressly included in the selected package may require additional charges and customer approval.
6. Pricing and Payments
All service prices are displayed in UAE Dirhams (AED).
Where stated on the website, published prices are inclusive of applicable Value Added Tax (VAT).
HomeMaid aims to maintain transparent pricing without undisclosed service fees.
Payments may be processed through authorised third-party payment service providers.
By submitting payment information, customers authorise the relevant payment provider to process the applicable transaction.
HomeMaid does not require customers to disclose their full payment card details directly to its employees.
Any additional charges arising from changes to the requested service must be communicated to and approved by the customer before being charged.
7. Promotional Codes and Discounts
HomeMaid may offer promotional discounts, referral codes, vouchers, or special offers through its website, social media channels, or authorised marketing campaigns.
Unless otherwise stated:
- Promotional codes are valid only during their advertised period.
- Each promotional code is subject to its published eligibility requirements.
- Discounts cannot be exchanged for cash.
- Promotional codes cannot be combined unless expressly permitted.
- HomeMaid may reject fraudulent, expired, or unauthorised promotional codes.
- Discounts apply only to eligible services and charges identified in the offer.
HomeMaid reserves the right to amend or discontinue promotional offers prospectively, subject to applicable laws and any required regulatory approvals.
Confirmed bookings made under valid promotional offers will be honoured according to the applicable offer terms, unless otherwise permitted by law.
8. Cancellations, Rescheduling and Refunds
All bookings are subject to HomeMaid's published Booking, Cancellation, Rescheduling and Refund Policy.
Applicable charges depend on the time a cancellation or rescheduling request is received relative to the scheduled service.
Customers are encouraged to review the relevant policy before confirming their booking.
Approved refunds will ordinarily be returned through the original payment method, subject to payment provider processing timelines and applicable laws.
Nothing in these Terms limits customers' mandatory rights under UAE consumer protection laws.
9. Customer Responsibilities
Customers must provide accurate booking details and ensure that the service location is reasonably accessible and safe for HomeMaid personnel.
Customers are responsible for:
- Providing correct property addresses and access instructions.
- Ensuring authorised access to the property.
- Disclosing relevant safety hazards before service commencement.
- Securing cash, jewellery, valuables, and sensitive documents.
- Informing HomeMaid of fragile or delicate items requiring special care.
- Ensuring that pets do not create unsafe working conditions.
Where access is unavailable or working conditions present a material safety risk, HomeMaid may delay, reschedule, or decline the service, subject to applicable policies and consumer rights.
10. Service Quality and Customer Complaints
HomeMaid is committed to providing professional services through appropriately trained personnel.
Customers who experience service-related concerns are encouraged to contact HomeMaid promptly, providing their booking reference and a description of the issue.
HomeMaid will review complaints fairly and may request photographs, supporting information, or an inspection where reasonably necessary.
Depending on the circumstances, an appropriate resolution may include rectification, repeat service, a partial refund, or another remedy required by applicable law.
11. Website Content and Intellectual Property
All website content, including logos, brand names, graphics, photographs, illustrations, service descriptions, designs, and original written materials, is owned by HomeMaid or used with appropriate authorisation.
Visitors may access website content for personal and non-commercial purposes.
No content may be reproduced, modified, distributed, or used commercially without prior written consent from HomeMaid or the relevant rights holder.
Unauthorised use of HomeMaid branding or intellectual property is prohibited.
12. Privacy and Personal Information
HomeMaid may collect and process personal information necessary to operate its website and deliver requested services.
This may include:
- Customer names and contact information.
- Service addresses and booking details.
- Account information.
- Transaction records and payment status.
- Customer communications and feedback.
- Website usage and technical information.
Personal information will be handled in accordance with applicable UAE data protection laws and HomeMaid's published Privacy Policy.
HomeMaid may share relevant information with authorised employees, service personnel, technology providers, and payment processors where necessary for legitimate business operations and subject to applicable legal requirements.
14. Third-Party Websites and Services
The HomeMaid website may integrate with third-party platforms for payment processing, booking management, analytics, communication, and other functionality.
Third-party services may be governed by their own terms and privacy policies.
HomeMaid is not responsible for independent third-party websites or services outside its reasonable control, except where responsibility arises under applicable law.
15. Website Availability and Technical Issues
HomeMaid aims to maintain a secure, accessible, and functional website.
However, temporary interruptions may occur because of maintenance, technical failures, system upgrades, or circumstances outside our reasonable control.
HomeMaid does not guarantee uninterrupted website availability.
Customers experiencing booking or payment errors should contact HomeMaid before repeating a transaction to avoid duplicate bookings or charges.
16. Limitation of Liability
To the extent permitted by applicable law, HomeMaid will not be liable for indirect or consequential losses arising solely from website interruptions, unauthorised misuse by third parties, or circumstances outside its reasonable control.
Nothing in these Terms excludes or restricts liability that cannot lawfully be excluded, including liability arising from negligence, fraud, or breaches of mandatory consumer protection obligations.
Any service-related liability will be assessed according to the circumstances, applicable service terms, and UAE law.
17. Changes to Website Policies
HomeMaid may update these Terms & Conditions to reflect changes in its services, website functionality, operational requirements, or applicable laws.
Updated terms will be published on the website with a revised effective date.
Material changes affecting existing customer rights or confirmed bookings will be communicated or handled as required by applicable law.
Continued use of the website after updated terms take effect constitutes acceptance to the extent permitted by law.
18. Governing Law and Dispute Resolution
These Terms & Conditions are governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai.
Customers are encouraged to contact HomeMaid first to seek an amicable resolution to any complaint or dispute.
Nothing in these Terms prevents customers from approaching competent consumer protection authorities or exercising their rights before the appropriate courts or authorities.
19. Contact Information
For questions about our website, policies, bookings, or services, please contact:
HomeMaid Dubai, United Arab Emirates
Website: www.homemaid.ae
Email: info@homemaid.net
HomeMaid is committed to providing a transparent, secure, and convenient online booking experience.