Cookie Policy

1. Introduction

HomeMaid ("HomeMaid", "we", "us", or "our") uses cookies and similar technologies to provide a secure, efficient, and personalised browsing experience.

This Cookie Policy explains what cookies are, how we use them, and how visitors can manage their cookie preferences when accessing our website.

By using our website, you acknowledge this Cookie Policy. Where required by applicable law, we will obtain your consent before placing non-essential cookies on your device.

2. What Are Cookies?

Cookies are small text files stored on your computer, smartphone, tablet, or other device when you visit a website.

They allow websites to remember certain information, recognise returning visitors, maintain user sessions, and improve functionality.

Cookies may be temporary, lasting only during your browsing session, or persistent, remaining on your device until they expire or are deleted.

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the proper operation of our website and cannot generally be disabled through our cookie preference controls.

They help us:

• Maintain secure website sessions.
• Enable customer login and account access.
• Process online bookings and payments.
• Protect against fraudulent activity.
• Maintain essential website security and functionality.

Without these cookies, certain website features may not function correctly.

3.2 Functional Cookies

Functional cookies allow our website to remember preferences and provide an improved browsing experience.

These may include:

• Remembering language preferences.
• Saving selected service locations.
• Retaining certain booking preferences.
• Remembering website display settings.

These cookies help make future visits more convenient.

3.3 Analytics and Performance Cookies

Analytics cookies help us understand how visitors interact with our website.

They may collect information such as:

• Number of website visitors.
• Pages viewed and time spent on the website.
• Website navigation patterns.
• Technical errors and loading performance.
• General traffic sources.

We use this information to improve website performance, simplify the booking process, and enhance the customer experience.

3.4 Marketing and Advertising Cookies

Marketing cookies may be used to deliver relevant advertisements and measure the effectiveness of our promotional campaigns.

These cookies may help us:

• Measure advertising campaign performance.
• Understand visitor interactions with promotions.
• Display relevant advertisements on third-party platforms.
• Avoid repeatedly displaying the same advertisements.
• Evaluate marketing conversions and promotional offers.

Marketing cookies will be activated only where permitted by applicable law and, where required, after obtaining your consent.

4. First-Party and Third-Party Cookies

Our website may use both first-party and third-party cookies.

First-party cookies are placed directly by the HomeMaid website and are primarily used to support website functionality, account access, and customer preferences.

Third-party cookies may be placed by external service providers that support website features such as:

• Online payment processing.
• Website hosting and security.
• Booking management.
• Website analytics.
• Advertising and marketing.
• Customer communication tools.

Third-party providers may process information in accordance with their respective privacy and cookie policies.

5. Cookies Used for Online Bookings and Payments

HomeMaid may use cookies and similar technologies to support a smooth and secure booking experience.

These technologies may help:

• Maintain selected services during the booking process.
• Remember booking details during an active session.
• Support secure payment processing.
• Prevent duplicate transactions.
• Detect suspicious or fraudulent activity.
• Confirm successful booking and payment transactions.

Payment processing may be handled by authorised third-party payment providers, which may use their own security-related cookies.

6. How Long Do Cookies Remain on Your Device?

The duration of cookies depends on their purpose.

Session Cookies: Automatically expire when you close your browser or end your browsing session.

Persistent Cookies: Remain on your device for a specified period or until manually deleted.

We aim to retain cookies only for as long as reasonably necessary for their intended purposes, subject to applicable legal requirements.

Specific retention periods may vary depending on the cookie and service provider.

7. Managing Your Cookie Preferences

You can manage your cookie preferences through available cookie settings on our website or through your browser.

Where a cookie preference tool is provided, you may:

• Accept all cookies.
• Reject non-essential cookies.
• Select specific categories of optional cookies.
• Change or withdraw previously given consent.

Disabling certain cookies may affect website functionality, including saved preferences and personalised features.

Strictly necessary cookies may remain active where required for the website to operate securely.

8. Managing Cookies Through Your Browser

Most web browsers allow you to control cookies through their privacy and security settings.

You may choose to:

• Block cookies from specific websites.
• Delete existing cookies.
• Restrict third-party cookies.
• Receive notifications when cookies are being placed.
• Clear browsing data.

Please refer to your browser's official support instructions for detailed guidance.

9. Personal Data and Privacy

Some cookies may collect information that qualifies as personal data under applicable data protection laws.

Where this occurs, HomeMaid will process such information in accordance with its Privacy Policy and applicable UAE legislation, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, where applicable.

We implement reasonable technical and organisational measures to protect personal information collected through our website.

For additional information about how we handle personal data, please refer to our Privacy Policy.

10. Changes to This Cookie Policy

HomeMaid may update this Cookie Policy periodically to reflect changes in website functionality, technology, third-party services, or legal requirements.

Any updates will be published on this page with a revised effective date.

Where required by applicable law, we will notify users of material changes or request renewed consent.

We encourage visitors to review this policy periodically.

11. Contact Us

If you have questions about this Cookie Policy or how HomeMaid uses cookies, please contact us.

HomeMaid Dubai, United Arab Emirates

Website: www.homemaid.ae

Email: info@homemaid.net